How to open a dispute on DHgate – Did you purchase a product on DHgate and it’s not delivered on time? Or maybe the product was not as described? If yes, you can get your refund by opening a dispute on the DHgate website.
DHgate.com is a Chinese business-to-business and Business-to-consumer cross-border e-commerce marketplace that facilitates the sale of manufactured products from suppliers to small and medium retailers. It is the one of the largest B2B-cross-border e-commerce trade platforms in China.
How to open a dispute on DHgate
Table of Contents
To open a dispute on DHgate, follow the instructions below;
Step 1: Visit www.dhgate.com and log in to your account using your username and passord.
Step 2: Click the “My DHgate” link at the top of any DHgate page.Automatically you will see the list of transactions currently being processed.
Step 3: Under the “Status Column”, click the icon to start a dispute for that transaction. You will be taken to the dispute console page.
Step 4: On the Dispute Console page, select the problem you want to report by selecting any of the following reasons;
- Report an Unpaid Item or
- Report an Item Not Received or
- Not as Described.
Step 5: Leave some comments describing the reason for your complaint. Then follow the instructions on the report pages.
How to Track your Dispute Status on DHgate
How to Get Refunds on DHgate
Once the dispute is resolved in your favor, buyers can return item(s) for a refund within a specific day which has been set up by seller: Such as 3-days, 7-days, 15-days, and/or 30-days from the day when the item(s) were received. The item(s) receive date is the date that is indicated on the official shipping carrier’s website.
Takes about 1 – 2 weeks to complete unfortunately as you are relying on the seller to inform DHGate.
What are the chances of getting a DHgate refund?
I would say 96% Success Rate. Often times, buyers at DHgate always want to maintain their reputation, so they will always want to keep their record clean. They will either relace the product or refund your money back.
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