Job Title: Customer Success Manager
Employer: JDPA Limited
Job Type: Remote
Location: United Kingdom
Salary/Rate: Not Specified
UK Visa Sponsorship: Not Available

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Responsibilities

• Lead and manage the DACH Customer Success Team, including Customer Success Executives and part-time team members.

• Ensure customers achieve measurable value from the company’s data products, platforms and services.

• Develop and implement customer lifecycle strategies for Tier 4 customers across the DACH region.

• Maintain direct responsibility for managing an assigned customer portfolio.

• Build and strengthen strategic relationships with key customers.

• Monitor customer satisfaction, product adoption, retention and commercial performance.

• Identify opportunities to increase customer value and generate additional revenue.

• Develop, coach and empower team members to improve performance.

• Use customer data and performance insights to guide decision-making.

• Introduce process improvements and support commercial initiatives.

• Ensure the delivery of an exceptional customer experience.

• Work closely with the Customer Success Director to translate business strategy into effective operational activities.

Requirements

• Significant experience in Customer Success, Account Management, Client Services or a related post-sales role.

• Experience working within a B2B data, analytics, SaaS, technology or information-services business.

• Proven ability to improve customer retention, product adoption, satisfaction and commercial growth.

• Understanding of data products and concepts, including data quality, coverage, delivery, licensing, integration, privacy and governance.

• A degree or equivalent professional experience.

• Relevant customer success, data or leadership qualifications are advantageous.

• Fluency in both spoken and written English and German.

• Demonstrated experience leading and developing customer-facing teams, preferably across multiple markets.

• Strong strategic relationship management and commercial decision-making skills.

• Must be legally authorised to work in the country where employment is offered.

Benefits

• Flexible work arrangements.

• Opportunities for learning and professional development.

• Opportunity to lead a regional customer success team.

• Exposure to international customer relationships across Germany, Austria and Switzerland.

• Opportunity to develop leadership, commercial and strategic management experience.

How to Apply;

Interested and qualified candidates should:
Click here to apply online for this job

Disclaimer

Author: Simon RobertEasyInfoBlog is a multi-author blog. We have experts and professionals in various fields who share their ideas and expert knowledge to help you with your daily information needs. Thanks for reading!