Job Title: Voice and Unified Communications Engineer
Agency: East London NHS Foundation Trust
Location: London, United Kingdom
Salary/Rate: 56,276 to 63,176 £ / Year

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Job summary

Voice and Unified Communications Projects  Engineer (MS Teams Administrator)

We are seeking an experiencedVoice and Unified Communications Projects Engineer (MS Teams Administrator)to support the delivery of major telephony and unified communications transformation programmes across ELFT. This role requires ahands-on project engineer, not a service desk or purely operational support background.

The successful candidate must have strong experience inMicrosoft Teams Voice administrationandend-to-end UC migrations, particularly transitioning services from legacy voice platforms (PSTN, Avaya, etc.) toMS Teams.

This is a non-site role across East London, Luton, and Bedfordshire, with frequent travel between sites —own transport is essential. The candidate must beLondon-based or within a short commutable distance.

The environment is fast-paced and requires someone who is organised, proactive, technically confident, and able to communicate effectively with clinical and operational leaders.

Main duties of the job

• Deliver hands-on project work to migrate legacy telephony services to Microsoft Teams Voice.
• Configure, deploy, and support Teams endpoints(handsets, headsets, common-area devices).
• Carry out site-based readiness assessments (network, Wi-Fi, switching, cabling, device checks) alongside operational teams (Networks, Server, Voice & Uc, etc).
• Work closely with the Voice & UC Programme team (PM’s, BA’s, etc) to plan, prepare and execute cutovers.
• Engage directly with clinical teams, site leads, Estates and Digital stakeholders.
• Perform MS Teams configuration including:
  • Auto Attendants, Call Queues, Resource Accounts
  • Dial Plans, Calling Policies, Voice Routing
  • Endpoint profile configuration
• Support numberPORTsand coordination with third-party telcos.
• Provide on-site troubleshooting, user training and go-live support.
• Maintain accurate documentation (workbooks, site inventories, cutover plans).
• Ensure all deployments follow Trust governance, downtime authority, and change freeze processes.
• Represent Digital Voice & UC as a subject matter expert on-site.

Person Specification

Education/ Qualification/ Training

Essential

• Recognised qualification or proven experience in Microsoft Teams Voice & UC Administration (Microsoft 365/Teams certifications preferred).
• Demonstrable project-based experience delivering UC migrations (not service desk / BAU support).

Desirable

• Evidence of continuing professional development in UC, cloud collaboration or telephony.

Experience

Essential

• Hands-on project experience delivering Legacy Voice & UC migrations to Microsoft Teams (including physical deployment, cutovers, testing and support).
• Experience working in busy, multi-site environments where mobility and self-management are essential.

Desirable

• Experience with Microsoft Teams Central Tenant
• Experience working within NHS Digital or other large-scale public/health organisations.
• Experience working with third-party telecommunications providers, including number PORTs.
• Experience working with multiple UC/Voice platforms (Avaya, Cisco VOSS/CUCM, BT, Centrex, PSTN, hosted VoIP).

Closing Date: 11 October 2026

How to Apply;

Interested and qualified candidates should:
Click here to apply online for this job

Disclaimer

Author: Simon RobertEasyInfoBlog is a multi-author blog. We have experts and professionals in various fields who share their ideas and expert knowledge to help you with your daily information needs. Thanks for reading!