Job Title: Partner Estate & Relationship Manager
Employer: Monzo Bank
Job Type: Remote
Location: United Kingdom
Salary/Rate: £51.2k – £64.7k / year
UK Visa Sponsorship: Available

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Description

• Manage and develop relationships with assigned operational and technical partners, ensuring they deliver quality services and meet agreed business expectations.

• Oversee partner performance, contractual obligations, commercial value, operational risks and service quality using Monzo’s Partner Management Framework.

• Identify potential risks, performance gaps and improvement opportunities, taking appropriate action or escalating significant concerns.

• Lead regular partner reviews, governance activities and performance reporting to maintain strong working relationships.

• Manage partner contracts, including renewals, amendments, pricing arrangements and commercial agreements.

• Work closely with Finance, Legal, Procurement and Operations teams to improve partner performance, control costs and support business objectives.

• Drive service improvements, strengthen operational resilience and ensure third-party relationships deliver positive customer outcomes.

• Provide expert guidance and support to colleagues while influencing internal and external stakeholders.

Responsibilities

• Maintain relationships with assigned suppliers and operational partners, monitoring performance and contractual compliance.

• Plan and lead monthly partner review meetings and prepare evidence-based Quarterly Business Reviews (QBRs).

• Monitor partner performance, identify service delivery issues and coordinate corrective actions.

• Oversee contract management, including renewals, amendments, pricing changes and contractual notifications.

• Coordinate invoice reconciliation, expenditure tracking, budgeting and financial forecasting with Finance.

• Prepare monthly partner health reports, highlighting performance, risks and improvement opportunities.

• Collaborate with Legal, Procurement, Finance, Risk and Operations teams to resolve complex partner-related issues.

• Identify recurring service problems and lead cross-functional efforts to address their underlying causes.

• Coordinate the transition of new or updated services into established partner governance arrangements.

• Develop proposals for improved service quality, commercial flexibility and outcome-based pricing models.

• Monitor third-party risks, incidents, assurance evidence and remediation activities.

• Ensure partner arrangements support business continuity, operational resilience and contractual requirements.

• Lead improvement projects, promote efficient processes and encourage best-practice adoption.

• Support partner engagement activities and coach colleagues on effective partner management.

Requirements

• Significant experience managing supplier, outsourcing or operational partner relationships, preferably within financial services or another regulated industry.

• Strong contract management experience, including renewals, amendments, pricing structures and performance agreements.

• Understanding of budgeting, financial forecasting, invoice reconciliation and expenditure management.

• Ability to analyse operational, workforce and financial information to identify performance gaps and explain trends.

• Experience leading partner governance meetings and preparing management reports and business reviews.

• Excellent stakeholder management and relationship-building skills.

• Ability to influence senior stakeholders and negotiate effectively without formal authority.

• Strong problem-solving, organisational and project management abilities.

• Ability to manage complex issues independently and deliver practical solutions.

• Understanding of third-party risk management, operational resilience and compliance requirements.

• Excellent written and verbal communication skills, including confidence handling difficult discussions.

• Ability to work across different countries, teams and cultural environments.

• Willingness to travel within the UK and internationally when required.

• Commitment to customer satisfaction, inclusiveness, diversity and Monzo’s organisational values.

Benefits

• Incentive awards: Opportunity to receive additional rewards through the company’s incentive programmes.

• Comprehensive benefits: Access to a range of employee benefits and workplace support.

• Flexible working: Distributed working arrangements within the UK.

• Remote working support: Financial assistance towards setting up a comfortable home workspace.

• Technology provision: A MacBook is provided to every employee to support effective working.

• Additional remote-work support: Extra home-working setup assistance for employees working fully remotely.

• Professional development: Opportunity to develop expertise in partner management, commercial negotiations, operational risk and financial services.

• Collaborative environment: Opportunity to work with international partners and cross-functional teams across Operations, Finance, Legal and Procurement.

How to Apply;

Interested and qualified candidates should:
Click here to apply online for this job

Disclaimer

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