Person Specification

Qualifications and Training

Essential

• Good standard of general education (GCSE English and Maths or equivalent)
• Evidence of supervisory / leadership training or equivalent experience
• Commitment to ongoing professional development

Desirable

• Level 3 Team Leader / Management qualification or equivalent
• NHS leadership development training

Experience

Essential

• Experience of supervising or line managing staff
• Experience working in an administrative or patient-facing service environment
• Experience managing workload priorities in a busy operational setting
• Experience dealing with staff attendance, performance, or well-being matters
• Experience handling patient queries or complaints professionally

Desirable

• Experience working within Radiology / Imaging services
• Experience within an NHS acute hospital setting
• Experience of referral and appointment booking pathways
• Experience supporting RTT / cancer / diagnostic access targets

Knowledge

Essential

• Understanding of effective people management principles
• Understanding of customer care and patient experience standards
• Understanding of workforce wellbeing and engagement principles

Desirable

• Knowledge of Radiology systems and pathways
• Knowledge of Soliton, PACS, EPR or similar healthcare systems
• Understanding of NHS performance targets relevant to diagnostics

Skills

Essential

• Strong communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to prioritise workload and manage competing demands
• Problem-solving and decision-making skills
• Ability to use Microsoft Office systems
• Ability to manage difficult conversations professionally

Desirable

• Ability to analyse data and identify service improvements
• Experience using scheduling/booking systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 04 June 2026