UK Remote Job – Manager, Technical Account Teams – Europe at SOCKET
Job Title: Manager, Technical Account Teams
Company: SOCKET
Location: United Kingdom
Salary/Rate: Not Specified
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Table of Contents
- Lead, coach, and grow a team of Technical Account Managers
- Hire ahead of need as the team scales
- Own adoption, customer health, and gross retention outcomes across the customer base
- Partner with Account Executives who own enterprise renewals
- Mature and improve segmentation, health scoring, and lifecycle playbooks
- Ensure QBRs communicate meaningful customer stories using real data
- Serve as senior escalation point for at-risk accounts
- Run account deep dives, build save plans, and follow them through
- Set performance and career-growth standards for the team
- Improve team efficiency through automation, playbooks, and one-to-many programs
- Feed technical field intelligence to Product and Engineering
- Report retention, adoption, and team health metrics to leadership
Requirements
- 4+ years directly managing post-sales teams (TAM, Solution Engineering, or related)
- 6+ years total in pre- or post-sales roles (TAM, Solutions, or Services) in B2B SaaS
- Owned GRR, NRR, or adoption targets
- Background in security, developer tools, or an adjacent technical product
- Knowledge of how the SDLC works and how developers and security teams operate
- Experience as escalation owner on at-risk enterprise accounts
- Experience building, operationalizing, or improving segmentation, playbooks, health scoring, and QBR frameworks
- Ability to work as an individual contributor when needed
- Executive presence with CISOs, VPs of Engineering, and company leadership
- Willingness to travel for customer and company meetings as needed
- Success supporting and scaling relationships with large-scale enterprise customers
- Experience managing complex stakeholder requirements and high-stakes technical environments
- Must be located in Europe
- Preferred: experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems
- Preferred: experience scaling a post-sales function at a high-growth startup
- Preferred: experience managing TAM charters
- Preferred: hands-on experience with Vitally or similar CS platforms and scaled/digital-touch programs
- Tools: Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Benefits
- Meaningful equity program
- Comprehensive health benefits for you and your family (99% coverage)
- Flexible time off, holidays, and winter shutdown to rest & recharge
- Paid parental leave
- Remote-first work arrangement
- Quarterly team off-sites
- Market-competitive salary bands
How to Apply;
Interested and qualified candidates should:
Click here to apply online for this job
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