Location: Bournemouth, England (BH2 5LP) Salary: £25,000 per year Job type: Full-time, hybrid working Visa sponsorship: Advertised as available; eligibility should be confirmed.

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Description

• Support the delivery and coordination of digital projects and client support activities.

• Work with Support Managers, developers and other teams.

• Help ensure client requests are handled effectively and projects stay on track.

• Hybrid working, with a minimum of 2 days in the office.

Responsibilities

• Track tasks, timelines and project progress.

• Help respond to client concerns and manage expectations.

• Communicate project updates to clients.

• Maintain documentation, records and reports.

• Coordinate information between clients and internal teams.

• Identify potential risks and raise issues early.

• Use AI tools to support communication and analyse support activities.

Requirements

• Experience in customer service, account management, operations or another client-facing role.

• Strong written and verbal communication skills.

• Good organisation and attention to detail.

• Ability to work with different teams and manage competing priorities.

• Comfortable using AI tools and willing to learn.

• Reliable, proactive and calm under pressure.

Additional advantages, but not necessarily essential:

• Experience in project management or support coordination.

• Familiarity with Basecamp, Zendesk or similar software.

• Experience in a digital agency, technology company or digital delivery.

• Experience preparing client reports and documentation.

Benefits

• 23 days of annual leave, increasing by one day each year up to 28 days, plus bank holidays.

• Company pension, with contributions of up to 8% from the employer under the advertised scheme.

• £250 remote-working budget.

• Flexible hours and hybrid working.

• Option to work abroad for up to two months annually after probation.

• Training and development budget of up to £1,000 per year.

• Enhanced parental leave.

• Wellbeing support, cycle-to-work scheme and free eye examinations.

• Free parking, company events and three paid volunteering days per year.

How to Apply;

Interested and qualified candidates should:
Click here to apply online for this job

Disclaimer

Author: Simon RobertEasyInfoBlog is a multi-author blog. We have experts and professionals in various fields who share their ideas and expert knowledge to help you with your daily information needs. Thanks for reading!