Job Title: Junior Support Manager
Agency: 3 Sided Cube, Bournemouth, England
Location: United Kingdom
Salary/Rate: £25,000 per year

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Job Description

Junior Support Manager jobs UK at 3 Sided Cube in Bournemouth, offering £25,000 per year with UK visa sponsorship.

Junior Support Manager jobs UK – 3 Sided Cube – Bournemouth – £25,000

Job Details: Junior Support Manager jobs UK

Employer: 3 Sided Cube

Exact location: Bournemouth BH2 5LP, Bournemouth, England

Salary: £25,000 p.a. / £25,000.00 per year

Working hours: Full-time; 2 days minimum in office; Hybrid remote

Job duties: Coordinate support efforts, assisting in responding to client concerns and managing expectations, building ties, communicating effectively, planning and monitoring, internal collaboration, monitoring and reporting, early identification of problems.

Requirements: Organised, personable and eager to advance in project coordination and client support; Great communication skills; Well-organised; Team Player; Comfortable with AI tools; Eager to learn; Open to criticism; Willing to ask questions if things are unclear; Eager to progress in a fast-paced setting; Reliable; Calm under pressure.

Experience: Experience in customer service, account management, operations or similar client-facing jobs; can include internships, placements or junior roles in project or support; Experience in project management or support coordination (even at a junior level); Experience with technologies like Basecamp, Zendesk or comparable project management software; You have worked in a digital agency, tech company or digital delivery environment; Experience with paperwork and reporting to clients.

Qualifications: Not provided.

Visa sponsorship details: UK visa sponsorship

Application process: Not provided.

Closing/expiry date: Not provided.

Junior Support Manager jobs UK

Location: Bournemouth (2 days minimum in office)

Employment Type: Full Time

Salary: £25,000 p.a.

Coordinate with caution. Deliver with assurance.

At 3 Sided Cube, we design digital solutions that really make a difference, from life-saving first aid apps to platforms that help people stay connected and confront climate change. Behind every successful product, there is a team of support staff ensuring everything runs smoothly, organising timetables, helping customers, and making sure our work continues to have real-world impact.

We are searching for a Junior Support Manager to join our support team to assist us in delivering high-quality, impactful goods to our customers. Maybe you’re new to project management or maybe you already have some experience working with clients. Either way this is a terrific opportunity to create a career in support, project coordination, and digital delivery.

You’ll work directly with Support Managers and internal teams, supporting the smooth running of client support initiatives, while strengthening your coordination and client management skills from Day One. AI is baked into the way we work at Cube so you’ll be using AI tools to automate things like comms and support analysis, whilst you focus on the things AI is unable to do: understanding client needs, making judgement decisions on effect and priority and establishing trust via real care and attention. “It’s about critical thinking, asking the appropriate questions and helping teams support clients they can trust.”

What You Will Experience

As Junior Support Manager, you will:

Coordinate support efforts

You will help to coordinate continuous support for our digital products. Task Tracking. Watching the timelines. Ensuring job is actually getting done.

Assisting in responding to client concerns and managing expectations, and helping with client updates and documentation.

Building ties

Building great ties with clients to inspire trust and confidence.

Communicating Effectively

Support client communication, provide regular updates on project status and support activity, written and verbal.

Planning and monitoring

Support the planning and monitoring of support project tasks, such as documenting schedules and exchanging essential information across teams.

Internal collaboration

Work closely with assistant managers, developers and other teams to assist delivery, ensuring that internal notes, feedback and tasks are collected and shared.

Monitoring and reporting

Assisting in maintaining accurate records of support activities and assisting in internal reporting on support performance and delivery.

Early identification of problems

Raising awareness of potential dangers and raising them constructively before they become problems.

Your Identity

You are organised, personable and eager to advance in project coordination and client support. You can hardly wait to see how digital delivery really works!

Key points:

service or delivery experience: Experience in customer service, account management, operations, or similar client-facing  jobs; can include internships, placements or junior roles in project or support.

Great communication skills: Able to explain things effectively, listen actively, and ask insightful questions.

Well-organised: Detail-oriented and capable of monitoring progress across a number of tasks and priorities.

Team Player: You love working with different teams and clients. You are happy to contribute thoughtfully to team discussions.

AI tools comfortable: willing and curious to integrate AI tools in your workflow.

Eager to learn: Open to criticism; willing to ask questions if things are unclear; eager to progress in a fast-paced setting

Reliable: You keep your word, complete your work on time, and take ownership of your work.

Calm under pressure: You’re comfortable handling diverse requirements and priorities, and naturally think ahead about what could go wrong, not afraid to raise difficulties early.

Bonus Points:

Experience in project management or support coordination (even at a junior level)

Experience with technologies like Basecamp, Zendesk or comparable project management software

You have worked in a digital agency, tech company or digital delivery environment

Experience with paperwork and reporting to clients

Interest in digital items and how they solve problems in real life

What We Provide

Flexibility at its Best

Hybrid or remote working, flexible hours, bank holidays and a remote employment budget of £250

Time to Recharge

23 days holiday (plus 1 more day each year up to 28) with the opportunity to purchase more

Company Pension Scheme

Salary sacrifice up to 10% with Cube contributing up to 8%

Work Abroad

Up to 2 months working from abroad every year after probation

Enhanced Parental Leave

Up to 20 weeks full pay for maternity leave and up to 8 weeks for other parent

Wellbeing Support

OpenUp free unlimited access, Cycle to Work scheme, free eye examinations and Company Friday dinners

Giving Back

3 paid days of volunteering per year and birthday charity giving

Invest in your development

Up to £1000 per annum toward training, books or conferences

Vibrant Workspace

Pet-friendly, fantastic coffee, free parking, casual office space and regular events

Socials & Celebrations

Team activities, beach cleans, BBQs and our Annual Awards Ceremony

Cube’s DEI

3 Sided Cube is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive atmosphere where all employees may do their best  job. Please let us know if you need reasonable alterations at any step of the recruitment process.

Salary: £25,000.00 per year

Advantages:

Additional holiday

Bereavement Leave of Absence

Company events

Retirement plan for company

Cycle to work plan

Free or reduced-price meals

Improved maternity leave

Generous paternity leave

Subsidised or free travel

Parking – Free

Health and well-being program

Volunteer hours paid

Referral Program.

Moving aid

Sick leave:

UK visa sponsorship

Work from home.

Work Location: Hybrid remote – Bournemouth BH2 5LP

How to Apply;

Interested and qualified candidates should:
Click here to apply online for this job

Disclaimer

Author: Simon RobertEasyInfoBlog is a multi-author blog. We have experts and professionals in various fields who share their ideas and expert knowledge to help you with your daily information needs. Thanks for reading!