Job Title: Deputy Head of Digital Assurance
Agency: South London and Maudsley NHS Foundation Trust
Location: London, United Kingdom
Salary/Rate: 66,274 to 73,496 £ / Year

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Job summary

As a member of the Digital Assurance team within Digital Services, you will be responsible for the Operational delivery of services and staff within your team. Driving efficiency, good practice, and a passion for every customer getting an excellent service must be a key driver. Being a senior figure in the Digital Services department, you must be able to adapt yourself to the different services that you line manage. Maintain service for customers and continually improve that service. A proactive worker thinking outside the box to maintain or reinstate service for customers, driving efficiency.

Career Progression pathways and development opportunities:

We are committed to getting the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.

Main duties of the job

Being a Senior technology professional, you will be required to mentor and coach other members of the Digital Services department for career development. You will work closely with all elements of Digital Services to deliver the best outcomes of the service and for customers. Offering a “can-do”, proactive approach to service delivery and ultimately delivering for the service needs. You will be a member of, and not limited to, the Digital Services Department Business Continuity team.

The post holder will be responsible for the provision of:

• Customer Excellence
• Service Reporting both internal to Digital and the wider Trust
• Communications
• Process and Policy
• End-User Education
• Reporting and Monitoring
• Supplier Management
• Asset Management
• Quality Assurance and Contracts
• Operational Responsibilities for the Digital Assurance Teams

Flexible working:

As one of the few Trusts in London, we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role, you will be able to work Monday to Friday in the time frame from 8am to 6pm, giving you the very best of a good work-life balance.

Person Specification

Qualifications

Essential

• Educated to Master’s level or equivalent experience
• ITIL Foundation Version 4 or equivalent

Desirable

• Customer Service Qualification

Experience, Knowledge and Skills

Essential

• Experience of providing leadership to staff individually and to teams
• Experience with working within an IT /Digital department
• Experience in managing incidents
• Extensive experience and knowledge of ITSM.
• Experience of managing a service management function
• Experience of working as a Support Service, delivering and handling negotiations with customers, suppliers and stakeholders.
• Proven experience of Managing and coaching staff
• Good working knowledge of Microsoft Office applications and productivity suites
• Excellent customer service skills
• Ensuring appropriate, effective communication on service issues to a wide range of audiences, both internally and externally at all levels within the Trust and any partner or supplier.
• Ability to create networks with peers and managers across the Trust.
• Negotiate with customers, including clinicians and managers.
• Handle complex and multi-stranded communications
• Extensive highly developed specialist knowledge, skills, experience & expertise in Digital Services Operations management including that of staff
• Experience of Project management and leading projects to successful completion
• Understand the importance of Digital Services good practices around service delivery and security
• Customer focused with good verbal communication skills
• Good time management
• Ability to work on own initiative and as part of a team to meet deadlines
• Ability to plan, agree, schedule, document and implement changes using a structured change control process
• Ability to follow instructions and work unsupervised
• Logical, methodical, proactive and enthusiastic in working practices
• The ability to translate technical Jargon information for customers to understand
• The ability to work on occasion longer hours to get the job completed for deadlines
• Monitor and assist in managing the budget for the Digital Assurance Service.

Closing Date: 27 September 2026

How to Apply;

Interested and qualified candidates should:
Click here to apply online for this job

Disclaimer

Author: Simon RobertEasyInfoBlog is a multi-author blog. We have experts and professionals in various fields who share their ideas and expert knowledge to help you with your daily information needs. Thanks for reading!