UK Remote Job – Customer Onboarding Executive at Parentpay (UK Skilled Worker Visa Sponsor)
Job Title: Customer Onboarding Executive
Employer: ParentPay
Job Type: Remote
Location: United Kingdom
Salary/Rate: Not Specified
UK Visa Sponsorship: Available
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Table of Contents
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Respond to customer enquiries and resolve issues promptly and professionally.
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Deliver engaging online training sessions and webinars.
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Guide schools through onboarding and help them use the service effectively.
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Build strong customer relationships through regular communication and ongoing support.
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Provide excellent customer service and work to exceed client expectations.
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Collaborate with internal teams to improve the overall customer experience.
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Take ownership of enquiries and follow issues through to resolution.
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Explain information clearly, adapting communication to customers’ technical abilities.
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Manage competing priorities, including customer support, training and onboarding, in a remote-working environment.
Requirements
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Experience in customer support or a customer-facing role.
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Ability to work independently and collaboratively within a remote team.
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Strong relationship-building and customer engagement skills.
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Ability to explain technical information in simple, accessible language.
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Experience delivering online training or supporting customer onboarding.
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Familiarity with online platforms, software and digital systems.
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Excellent written and verbal communication skills.
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Strong problem-solving abilities and a proactive, solutions-oriented mindset.
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Good organisational skills and ability to manage competing priorities.
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Commitment to delivering high-quality customer service.
How to Apply;
Interested and qualified candidates should:
Click here to apply online for this job
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