Job Title: Renewals Manager
Employer: Titan.ium Platform
Job Type: Remote
Location: United Kingdom
Salary/Rate: Not Specified
UK Visa Sponsorship: Not Available

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Description

• Lead and manage the renewals and sales operations team, providing guidance, mentorship and support to ensure departmental targets and business objectives are achieved.

• Improve renewal processes, sales workflows and operational efficiency to strengthen customer relationships and maximise revenue retention.

• Work closely with Marketing, Finance, Product and Customer Success teams to ensure renewal strategies align with wider business goals.

• Support customers and internal sales teams by providing guidance on service requirements, renewal options, pricing and competitive quotations.

• Ensure renewal contracts are prepared, negotiated and completed accurately, on time and at full commercial value.

• Oversee the management of Salesforce CRM, ensuring accurate customer records, effective opportunity tracking, proper document storage and reliable reporting.

• Monitor renewal forecasts, sales performance, conversion rates and commercial trends to identify opportunities for improvement and business growth.

• Promote a collaborative, customer-focused environment built on accountability, continuous improvement and mutual value.

Responsibilities

• Manage, supervise and mentor direct reports, setting clear objectives and monitoring their performance.

• Review and improve renewal procedures, sales processes and departmental workflows.

• Coordinate with relevant departments to resolve pricing, contract and order-related discrepancies.

• Support the preparation and management of renewal quotations and customer contracts.

• Ensure renewal opportunities are properly recorded, monitored and managed through Salesforce.

• Maintain accurate sales reports, dashboards and forecasting systems to support business decisions.

• Analyse renewal performance, customer retention trends and conversion rates.

• Identify operational challenges and recommend practical solutions to improve efficiency.

• Ensure sales and renewal activities follow established company policies, procedures and best practices.

• Build strong working relationships with customers, colleagues and stakeholders across the organisation.

Requirements

• Significant experience in Sales Operations, Renewals Management or a customer-focused business environment.

• A university or college degree in Business Administration or a related discipline.

• Strong working knowledge of Salesforce Sales Cloud, particularly Flow, Reports and Dashboards.

• Excellent communication, negotiation and persuasion skills, with a strong commitment to honesty and integrity.

• Strong analytical and problem-solving abilities, with excellent attention to detail.

• Ability to work independently, take ownership of complex tasks and respond effectively to competing priorities.

• Excellent written, verbal and presentation skills.

• Ability to communicate confidently with employees, managers, senior leaders and external customers.

• A proactive, results-oriented approach and the ability to work in a fast-paced environment.

• Strong leadership skills and a commitment to team development and continuous improvement.

• Good written and spoken English.

• Previous experience in the telecommunications industry is considered an asset.

Benefits

• Opportunity to take on a leadership role within sales operations and renewals management.

• Professional development through collaboration with different departments and business stakeholders.

• Opportunity to develop expertise in Salesforce CRM, sales forecasting and commercial operations.

• Exposure to strategic decision-making and business performance improvement.

• Opportunity to mentor team members and contribute to departmental growth.

• Potential to build valuable experience in customer retention, contract management and revenue operations.

How to Apply;

Interested and qualified candidates should:
Click here to apply online for this job

Disclaimer

Author: Simon RobertEasyInfoBlog is a multi-author blog. We have experts and professionals in various fields who share their ideas and expert knowledge to help you with your daily information needs. Thanks for reading!