UK Remote Job – Vulnerable Customer Advisor at Monzo Bank (UK Skilled Worker Visa Sponsor)
Job Title: Vulnerable Customer Advisor
Employer: Monzo Bank
Job Type: Remote
Location: United Kingdom
Salary/Rate: £26.2k – £30.6k / year
UK Visa Sponsorship: Available
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Table of Contents
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Handle escalated customer concerns through phone calls and in-app chats.
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Support customers experiencing addiction by making appropriate account adjustments to aid recovery.
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Assist vulnerable customers facing financial hardship and ensure their needs are understood.
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Respond appropriately to customers expressing suicidal thoughts or other serious concerns.
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Guide Customer Service Advisors on appropriate communication, tone and support for vulnerable customers.
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Identify customers’ financial accessibility needs and make suitable adjustments to improve their experience.
Requirements
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Experience working with vulnerable individuals.
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Confidence handling a high volume of sensitive customer conversations.
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Ability to prioritise challenging cases and manage difficult discussions effectively.
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High levels of empathy, compassion and emotional resilience.
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Strong personal boundaries and professional judgement.
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Excellent teamwork and communication skills.
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Availability to start on 18 January 2027.
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Ability to complete eight weeks of full-time training, Monday to Friday, 9:00 am–5:30 pm.
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Flexibility to work 37.5 hours per week across shifts between 6:00 am and 10:00 pm, Monday to Sunday.
Benefits
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Performance-related incentive awards.
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Annual £1,000 learning budget for books, courses and conferences.
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Employee benefits package.
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Birthday leave, subject to holiday balance and availability, excluding the training period.
How to Apply;
Interested and qualified candidates should:
Click here to apply online for this job
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