Job Title: Technical Account Manager
Employer: Primer
Job Type: Remote
Location: United Kingdom
Salary/Rate: Not Specified
UK Visa Sponsorship: Available

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Description

• Watch merchant payment setups, approval rates, secure card token coverage and payment routing.
• Spot payment risks and improve how payments are routed and set up.
• Dig into hard technical problems using logs, traces and API behaviour.
• Handle escalated issues and work with Support teams to fix incidents.
• After incidents, find the root cause and suggest ways to prevent repeats.
• Lead technical reviews and design for new payment providers (PSPs), payment methods and products.
• Manage rollout expectations and give clear feedback to Product and Engineering teams.
• Hold regular technical reviews with merchant engineering and payments teams.
• Turn card scheme updates and regional rule changes into clear technical plans.

Requirements

• Strong hands-on skills in API debugging, log analysis, tracing, basic scripting and SQL.
• Experience in a technical customer-facing job (e.g. Technical Account Manager, Solutions Engineer, Support Engineer, Technical Customer Success Manager).
• Background in payments, fintech or e-commerce.
• Good understanding of APIs, webhooks and SDKs.
• Able to explain technical ideas clearly to both technical and non-technical people.
• Proactive at spotting risks, with strong problem-solving skills.
• Confident presenting to senior stakeholders.
• Able to work well with Engineering, Product and Support teams.
• Direct experience with payment systems, network tokenisation, PSP integrations, routing or card scheme processes.
• Experience supporting beta tests or early product launches.
• Knowledge of card scheme rules, regional regulations, Buy Now, Pay Later (BNPL) requirements and PCI compliance.

Benefits

• Flexible annual leave, with at least 25 days to be taken.
• Co-working space access in major cities.
• Workation chances and company retreats.
• Good-quality equipment for the job.
• £500 home-office setup allowance.
• Generous learning and development budget.
• Private medical insurance.
• Employee share options.
• Extra perks depending on location.
• Full onboarding support.
• Planned face-to-face team time.

How to Apply;

Interested and qualified candidates should:
Click here to apply online for this job

Disclaimer

Author: Simon RobertEasyInfoBlog is a multi-author blog. We have experts and professionals in various fields who share their ideas and expert knowledge to help you with your daily information needs. Thanks for reading!