Job Title: Customer Success Manager
Employer: Enaex
Job Type: Remote
Location: United Kingdom
Salary/Rate: Not Specified
UK Visa Sponsorship: Not Available

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Description

• Manage and grow customer relationships across the EMEA region.

• Build long-term strategic partnerships with utilities, regulators, government bodies and energy companies.

• Oversee high-value customer accounts to improve retention, revenue growth and customer advocacy.

• Act as a trusted advisor to senior stakeholders and executives.

• Identify upselling, cross-selling and account expansion opportunities.

• Develop and maintain executive-level customer relationships.

• Manage regional accounts and achieve or exceed renewal targets.

• Ensure customers realise strategic value from the company’s solutions.

• Secure customer testimonials and reference partnerships.

• Represent Energy Exemplar at conferences, government forums and industry events.

• Oversee customer onboarding, product adoption and account expansion.

• Maintain account management systems and provide performance reports and data analysis to executive leadership.

• Share customer feedback with Product teams to influence product innovation and roadmap priorities.

• Identify new business opportunities and develop strategic partnerships.

Requirements

• At least 3 years of experience in Customer Success, Account Management or Strategic Consulting.

• Essential experience in SaaS or software.

• Experience selling to the energy sector is advantageous but not compulsory.

• Strong interest in the energy industry and understanding of its dynamics and customer needs.

• Proven experience managing enterprise accounts and achieving renewal, retention and expansion targets.

• Ability to build and maintain relationships with C-suite executives and senior stakeholders.

• Ability to translate customer challenges into practical solutions and measurable business value.

• Excellent written and verbal communication skills.

• Confidence presenting to senior audiences and representing the company at industry events.

• Strong data analysis skills for monitoring account performance and informing strategic decisions.

• Willingness to travel across EMEA.

• Bachelor’s degree required.

• Must be based in the UK.

Benefits

• Flexible working arrangements, including working from home, the office or while travelling.

• Support for maintaining a healthy work-life balance.

• Autonomy to take initiative, solve problems and make a meaningful impact.

• Equal-opportunity and inclusive working environment.

• Accommodations available throughout the recruitment process.

How to Apply;

Interested and qualified candidates should:
Click here to apply online for this job

Disclaimer

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