Apply now for UK Visa Sponsorship Office Jobs 2026 as an Office & Customer Operations Coordinator. Part-time role with excellent benefits, career growth, and official UK visa sponsorship.

About the Work

About ProtectaPet

ProtectaPet is a leader in cat care that prevents problems. They design, make, sell, and install cat fences. We want to allow cats safe access to the outdoors and owners peace of mind.

The International Cat Care Cat Friendly Award and the King’s Award for Innovation have both honoured our dedication to quality, animal welfare, and new ideas. We are a growing, purpose-driven firm with a strong focus on customers and a team culture that encourages collaboration and support.

The Job (UK Visa Sponsorship Office Jobs)

We need an Office & Customer Operations Coordinator that is very organised and takes the initiative to help the business run smoothly every day.

This job involves a lot of different tasks, such as coordinating the office, communicating with customers, making sure rules are followed, and providing operational support. You will be the main point of contact for customers and internal teams, making sure that everything runs smoothly, all the important checks are done, and clients always get great service.

You’ll be part of a small team where being reliable, taking responsibility, and having a good attitude are very important. This job is perfect for someone who likes to maintain things in order, talk clearly, and help both clients and coworkers.

Main Duties (UK Visa Sponsorship Office Jobs)

Customer Service and Communication

• Handle customer service emails and questions in a professional and timely way.

• Answer messages from customers on Facebook and Instagram.

• Check and respond to reviews on Google, Facebook, and Trustpilot.

• Plan and run the quarterly customer review contest

• Check with customers before installing

• Do all of the follow-ups, satisfaction calls, and emails after the installation.

• Keep track of and help solve customer problems and difficulties

• Support for installations, returns, and logistics

• Set up and report problems with installations while working with internal teams

• Handle returns questions and take care of returns administration

• Keep a record of lost or damaged packages and work with InXpress to find them.

• Answer questions about deliveries and keep clients up to date.

Managing the Office and Following the Rules

• Keep the corporate directory up to date and make sure health and safety records are kept and the paperwork is current

• Keep track of and coordinate health and safety checks and inspections.

• Check and write down risk assessments and acknowledgements of completion

• Look over DAVIS’s automatic checks of driver’s licenses.

• Keep an eye on the stock of PPE, office supplies, and stationery and order more when needed.

• When necessary, coordinate general office and site upkeep.

Billing and Running the Business

• Help with billing for installation and activating finances

• Keep accurate records in all systems

• Make ensuring that administrative tasks are done appropriately and on time.

• Bring up problems to the next level when necessary and see them through to resolution.

Support for Office and Team Culture

• Help keep the office clean, friendly, and structured.

• Help new employees get started and make sure they feel welcome and supported.

• Help plan team meetings, internal communications, and team events or trips that happen from time to time.

• Support efforts that help build a strong, cooperative company culture.

Skills and Experience (UK Visa Sponsorship Office Jobs)

Important

• Experience with customer support (via email, phone, or several channels)

• Great skills in writing and speaking

• Very structured and pays close attention to details

• Confidently handling many tasks on your own

• Good IT skills, like using email, spreadsheets, and company systems

Wanted

• Experience in managing an office or coordinating operations

• Experience in compliance or health and safety administration

• Experience in enterprises that do installations, logistics, construction, or services

• Knowledge of CRM, booking, or order management systems

Personal Traits (UK Visa Sponsorship Office Jobs)

• Calm, professional, and focused on the consumer

• Proactive and focused on finding solutions

• Trustworthy, responsible, and willing to take responsibility

• Easy to talk to, organised, and focused on the details

• Likes to help make the team climate positive and collaborative

Job Details (UK Visa Sponsorship Office Jobs)

• Job Type: Part-time

• Salary: £28,275.00 to £35,100.00 a year

• Expected Hours: 20 hours a week

Benefits (UK Visa Sponsorship Office Jobs)

• Extra time off

• Leave for grieving

• Dress casually

• Events for the company

• Pension from the company

• Plan to bike to work

• Discount for employees

• Better maternity leave

• Better paternity leave

• Parking is free

• Program for health and well-being

• Parking on site

• Dental insurance for individuals

• Health insurance for individuals

• Pay for sick days

• Sponsorship for a UK visa

Location & Requirements

• Ability to move or commute: Newcastle-under-Lyme

• You must be able to reliably commute or plan to move before commencing work.

Experience Required

• Customer service experience: 2 years (needed)

• Two years of experience in office administration is necessary.

• Where to work: In person