Job description

Job responsibilities

Please refer to the attached job description and person specification for full details of responsibilities

• Word processing of all forms of correspondence, reports and summaries that are required by the team including Audio typing.
• Undertake diary management for clinicians and/or managers, as required.
• Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
• Organise team/ Care Treatment Review meetings, take, transcribe and distribute minutes accordingly as required.
• Provide operational support to colleagues and administration staff within the team, if required, as directed by Line Manager.
• Deal with staff and service user requests as and when required, and in accordance with Trust procedures.
• Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy e.g. Mosaic and system One.
• Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.
• Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
• To register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations.
• To book interpreters for patients and meetings.
• To support with paperwork for recruitment for clinical staff as and when required.
• To provide operational support for clinical letters/correspondence using necessary computerised systems.

Person Specification

Education/Qualifications

Essential

• Educated to GCE/GCSE or equivalent
• Good command of written English

Experience

Essential

• Experience of working in a busy and demanding office/customer facing environment
• Experience of planning and organising own workload and of staff within own span of control.
• Experience of supporting a multi-disciplinary team

Desirable

• Previous experience of working in an NHS office environment

Knowledge & Skills

Essential

• Excellent customer care skills
• Good organisational skills
• Ability to adopt an appropriate style and method communication and deal effectively with people
• Ability to work on own initiative
• Ability to work under occasional pressure/stress
• Friendly and approachable
• Understanding of confidentiality and the importance of maintaining confidentiality for patients
• Professional attitude towards service users and their families

Personal Qualities

Essential

• Positive approach to people with a learning and physical disability
• Recognise peoples rights to privacy and dignity, treating every person with respect
• Willingness to embrace integrated model and new ways of working
• Willingness to be flexible in approach and attitude

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cambridgeshire and Peterborough NHS Foundation Trust

Address

Scott House

5 George Street

Huntingdon

PE29 3AD

How to Apply;

Interested and qualified candidates should:
Click here to apply online for this job