Job Title: Payment Operations Engineer
Employer: Caliza
Job Type: Remote
Location: United Kingdom
Salary/Rate: Not Specified
UK Visa Sponsorship: Not Available

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Description

• Serve as the technical point of contact for customers experiencing payment issues.

• Answer customer questions about APIs, failed webhooks, error codes and unexpected payment statuses.

• Trace payments across APIs, internal systems, ledgers, partner banks, payment rails and blockchains.

• Distinguish expected system behaviour from genuine bugs and escalate confirmed issues to engineering with supporting evidence.

• Work with partner banks and payment providers to investigate payment issues, returns and recalls.

• Support compliance-related information requests concerning specific payments.

• Identify and tag root causes to support permanent issue resolution.

• Review new payment rails and corridors from an operational perspective before launch.

• Write SQL queries and scripts to automate repetitive tasks.

• Develop end-to-end knowledge of payment flows across traditional currencies and stablecoins.

• Independently resolve most customer payment issues within three months.

• Manage customer payment investigations during working hours and provide regular updates until resolution.

• Document recurring issues by creating runbooks.

• Build at least one tool or automation that measurably reduces manual work.

Requirements

• At least 3 years of experience in a technical, customer-facing role within fintech, payments, banking or an API-focused business.

• Experience in technical support, payment operations or implementation.

• Strong understanding of payment statuses, settlement, cutoffs, finality, returns and recalls.

• Ability to interpret JSON API requests, logs and webhooks.

• Working knowledge of SQL and scripting languages such as Python.

• Practical experience using AI tools for scripting, investigations or documentation, with the ability to verify their outputs.

• Strong analytical and methodical problem-solving skills.

• Clear, calm and effective customer communication.

• Ability to work autonomously and manage ambiguity in a fast-paced, remote startup.

• Professional proficiency in English.

• Legal authorization to work in the country of residence.

• Successful background checks, potentially covering criminal history, employment, education and sanctions screening.

• Visa sponsorship is not available.

Desirable experience:

• Familiarity with payment systems such as Fedwire, ACH, SPEI, SEPA or CNAPS.

• Experience working across multiple regions.

• Knowledge of ISO 20022 payment messages.

• Experience with stablecoins, cryptocurrency wallets or blockchain explorers.

• Experience working with partner or sponsor banks.

• Familiarity with double-entry accounting and financial reconciliation.

Benefits

• Health coverage may be available.

• Paid time off and holidays.

• Home office or equipment allowance.

• Professional development budget.

• In-person team offsites.

• International employment through an employer of record or contractor arrangements for candidates outside the US, subject to local laws and market practices.

• Reasonable accommodations during the hiring process.

How to Apply;

Interested and qualified candidates should:
Click here to apply online for this job

Disclaimer

Author: Simon RobertEasyInfoBlog is a multi-author blog. We have experts and professionals in various fields who share their ideas and expert knowledge to help you with your daily information needs. Thanks for reading!