Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents, or please click Apply now to view in Trac.

Due to the nature of the role. This post is spread across several geographic sites, and a full driving license and access to a vehicle would be advantageous.

Person Specification

Qualification and/or Knowledge

Essential

• Educated to Diploma level in an IT-related subject or equivalent experience.
• Advanced European Computer Driving Licence or equivalent experience in supporting Microsoft desktop applications
• Operating systems, including all current Microsoft Desktop operating systems
• Sufficient knowledge of computer hardware to support fault diagnosis to the component level
• Microsoft Office Suites
• TCPIP Desktop configuration
• LAN troubleshooting
• Printer and other peripheral diagnostics and connectivity

Desirable

• CompTIA A+ Hardware or equivalent.
• CompTIA A+ Software or equivalent.
• Microsoft Certified Desktop Support Technician (MCDST).
• ITIL Foundation qualification.
• Advanced European Computer Driving License or equivalent experience in supporting Microsoft Desktop applications.
• Knowledge of Service Level Agreements
• Good understanding of Performance Management principles
• General understanding of incident management
• General understanding of IT Security principles

Experience

Essential

• Extensive experience in the implementation and support of computer systems, software, and networks.

Desirable

• Experience in IT within a healthcare environment.

Aptitude and Abilities

Essential

• Good problem-solving, fault-finding, and rectification techniques
• Ability to think clearly and logically.
• Ability to service PCs, such as replacing internal components.
• Good interpersonal skills – able to elicit information from users, provide telephone support, advise and coach staff in the use of IT.
• Explain technical issues in a clear and concise manner
• Must be customer-focused and be able to supply first-class support and advice.
• Able to work alone and as part of a team
• Able to adapt to change and keep up with new technologies using own initiative.
• Ability to work within Change.
• Experience of working within an ITIL environment.

Desirable

• Ability to speak Welsh.

Values

Essential

• Enthusiastic and motivated
• Able to work under own initiative and manage time and priorities effectively.
• The post-holder must be proactive and self-motivated in learning new technologies and techniques in support of the organisation’s IT requirements by formal training, self-study, and practical experience.

Other

Essential

• Ability to travel between sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Welsh Ambulance NHS Trust

Address

Ty Elwy, Business Park

7 Ffordd Richard Davies

St Asaph

LL17 0LJ