IT Service Manager – £56,861 Annually – UK Visa Sponsorship Available
Description
Table of Contents
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Job title: IT Service Manager
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Employer: Office for National Statistics (ONS) – requires confirmation against the specific advert.
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Location: Newport, Wales, United Kingdom.
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Salary: Not confirmed in the available listing.
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Employment type: Not specified in the supplied listing.
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Work arrangement: Not confirmed.
Overview: The role focuses on managing IT services to ensure they operate efficiently, reliably and securely. It involves coordinating technical teams, monitoring service performance, resolving service-related issues and ensuring that IT services meet organisational needs.
Responsibilities
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Oversee the delivery and performance of IT services.
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Monitor service availability, reliability and efficiency.
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Coordinate IT support teams and other technical specialists.
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Identify service problems and ensure appropriate resolution.
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Manage incidents, service requests and operational issues.
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Work with stakeholders to understand IT service requirements.
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Monitor service-level agreements and performance indicators.
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Identify opportunities to improve IT processes and service delivery.
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Prepare service reports and communicate performance updates.
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Ensure IT services comply with relevant organisational policies and standards.
Requirements
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Relevant experience in IT service management or IT operations.
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Knowledge of IT service management principles and processes.
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Experience coordinating technical teams and service providers.
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Good communication and stakeholder-management skills.
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Strong problem-solving and organisational abilities.
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Ability to monitor service performance and manage operational priorities.
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Understanding of incident, problem and change management.
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Relevant IT qualifications or certifications may be advantageous.
Benefits
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Opportunity to work within a UK government department.
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Exposure to large-scale public-sector IT services.
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Opportunities for professional development and career progression.
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Experience working with technical and digital service teams.
How to Apply;
Interested and qualified candidates should:
Click here to apply online for this job
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