Job Title: Systems Administration Specialist
Agency: East London NHS Foundation Trust
Location: London, United Kingdom
Salary/Rate: 44,806 – 53,134 £ / Year

Job Summary

The System Administration Specialist is a key member of the EPMA Systems team. The post will be responsible for the maintenance of the Trust’s application suite and systems, ensuring continuity of service, resolution of ongoing operational issues, training of users and generation of reports.

The post is a specialist technical role in a team of specialist application staff, and acts as a point of escalation for the Systems Team or the wider Digital Department. The System Administration Specialist is responsible for ensuring incidents and service requests are managed effectively and in accordance with Service Level Agreements (SLA’s).

The post is a subject matter expert for clinical and non-clinical applications, minimising the service impact of any issues, changes or problems associated with the Trusts EPMA system suite. The role incorporates customer care, vendor or relationship management, operations, and communications coordination.

The post holder is also responsible for working closely with the project and Pharmacy teams, ensuring system upgrades or new application implementations are planned or executed safely and effectively. This involves working as part of a team or on an individual basis with application vendors, internal or external stakeholders, and other technical experts, ensuring assigned project tasks are completed within project tolerances.

Main duties of the job

• Maintain specific, in-depth knowledge of the EPMA system and related applications supported by the applications team
• Maintain a comprehensive knowledge of current working practices within the Trust
• Utilise expert knowledge to resolve a range of varied, complex technical issues and explain complex situations in simple terms to staff at all levels
• Develop Standard Operating Procedures (SOPs) for routine activities, ensuring all systems administrators adopt standard working practices, and provide procedures for the technical teams to enable them to undertake repeatable, low risk operational tasks
• Establish procedures for the routine support or maintenance of the EPMA system, ensuring health and performance is monitored or maintained to an optimal level

Person Specification

Education/ Qualification/ Training

Essential

• Relevant Digital Degree or equivalent knowledge and relevant experience

Desirable

• Recognised qualifications or training relevant to the role

Experience

Essential

• Experience in system configuration and maintenance (Rio)
• Strong experience in diagnostic and fault resolution across clinical systems
• Experience of supporting clinical applications within the Trust, such as RIO, EMIS, SystmOne, and JAC
• Experience of working and liaising with third-party suppliers
• Experience of working with a range of staffing groups, including clinicians, nurses, and managers.
• At least 2 years of experience working within an NHS digital department or equivalent

Knowledge and Skills

Essential

• Good knowledge of the advanced Rio system configuration
• Understanding of Information Governance, Digital Security, and confidentiality
• Excellent knowledge of MS Office products.
• Good SQL knowledge and skills
• Ability to work across organisational and professional boundaries

Personal

Essential

• Good analytical and problem-solving skills
• Ability to work independently, using own initiative, and as part of a team
• Strong communication skills, both written and verbal
• Ability to organise and prioritise own workload and that of others, and adjust plans as required, both in the short and long term
• Able to work flexibly to meet the demands of the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 01 February 2026

How to Apply;

Interested and qualified candidates should:
Click here to apply online for this job

Disclaimer

Author: Simon RobertEasyInfoBlog is a multi-author blog. We have experts and professionals in various fields who share their ideas and expert knowledge to help you with your daily information needs. Thanks for reading!