Job Title: Sales and Support Coordinator
Employer: Smedley Group
Job Type: Remote
Location: United Kingdom
Salary/Rate: Not Specified
UK Visa Sponsorship: Not Available

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Description

• Manage and monitor the customer support inbox, working towards a 24-hour response SLA.

• Respond to complex customer enquiries and resolve issues where possible.

• Monitor outstanding enquiries and follow-ups.

• Identify recurring customer questions and issues and share feedback with the wider team.

• Monitor the sales team’s daily calling activity and help ensure targets are achieved.

• Track team performance and flag issues or gaps.

• Answer sales and customer support questions.

• Support correct processes and the effective use of systems.

• Handle complex customer or sales queries.

• Monitor calls and provide guidance and feedback on sales techniques and messaging.

• Provide customer-facing input into commercial decisions.

• Share customer feedback, trends and concerns with the commercial team.

• Help manage one-to-one customer communications about products, events, pricing and processes.

• Identify potential customer issues before they become wider problems.

• Train and onboard new starters.

• Support new team members.

• Maintain and improve sales and customer support processes.

• Keep internal guidance and documentation up to date.

• Identify and escalate customer or sales issues requiring additional support.

• Follow up on escalated issues to ensure resolution and customer response.

• Communicate relevant issues and trends to the wider team.

Requirements

• Strong organisational skills and attention to detail.

• Excellent written and verbal communication skills.

• Confidence in working with and supporting a team.

• Ability to monitor targets and hold people accountable.

• A proactive approach to problem-solving.

• Ability to manage multiple enquiries and competing priorities.

• Good judgement when deciding whether to resolve an issue independently or escalate it.

• Confidence in using CRM, sales and customer support systems.

• Previous experience in sales, customer support, sales administration or a similar role is desirable.

Benefits

• Inclusive workplace culture that supports diversity and respect.

• Opportunities for career growth and professional development as the business scales.

How to Apply;

Interested and qualified candidates should:
Click here to apply online for this job

Disclaimer

Author: Simon RobertEasyInfoBlog is a multi-author blog. We have experts and professionals in various fields who share their ideas and expert knowledge to help you with your daily information needs. Thanks for reading!