Description

• Job title: Project Support Officer – Netcall.

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• Employer: City Health Care Partnership CIC (CHCP CIC).

• Location: Health House, Grange Park Lane, Willerby, East Yorkshire, HU10 6DT, United Kingdom.

• Salary: Advertised at around £32,073–£39,043 per annum (NHS Band 5).

• Employment type: 12-month fixed-term contract.

• Work arrangement: Full-time, 37.5 hours per week; primarily in person.

Overview of the advertised job:

City Health Care Partnership CIC is recruiting a Project Support Officer to support the implementation and ongoing development of its Netcall Digital Front Door within the Care Coordination Hub. The role focuses on improving how patients access and navigate healthcare services through effective digital systems and streamlined administrative processes.

The successful candidate will work closely with operational teams, Digital Services, IT professionals and external suppliers to support system implementation, testing, administration and improvement. The position also involves staff training, process mapping, performance monitoring and identifying opportunities to improve service delivery. It is suitable for someone with digital technology, project support, analytical and communication skills who is interested in contributing to healthcare service improvement.

Responsibilities

• Support the configuration, testing, implementation and ongoing administration of the Netcall digital system.

• Review existing referral, enquiry and patient access processes to identify areas for improvement.

• Develop process maps, operational procedures, guidance documents and training materials.

• Support colleagues in adopting new digital technologies and improved working practices.

• Deliver individual and group training to staff on system usage and processes.

• Monitor system performance, investigate technical issues and coordinate appropriate resolutions.

• Work with IT teams, operational departments and external suppliers to ensure effective system implementation.

• Analyse service requirements and identify opportunities to improve efficiency.

• Promote data quality, consistency and standardisation across operational processes.

• Contribute to project planning, implementation activities and continuous service improvement.

Requirements

• Degree-level qualification in business administration, computing, information systems, project management or healthcare management, or equivalent experience.

• Experience supporting the implementation and adoption of digital technologies.

• Understanding of healthcare services, referral pathways and operational processes.

• Good IT skills, particularly Microsoft Office applications.

• Experience supporting complex IT systems and understanding project lifecycles.

• Strong analytical, organisational and problem-solving abilities.

• Ability to explain technical information to non-technical colleagues.

• Excellent communication and interpersonal skills.

• Experience developing procedures and delivering staff training.

• Ability to work under pressure and meet agreed deadlines.

Desirable:

• PRINCE2 or equivalent project management qualification.

• Knowledge of NHS systems such as SystmOne, Dawn, Sensei Dental and Inform.

• Training in Lean/Six Sigma, change management or service improvement.

Benefits

• Competitive annual salary of £32,073–£39,043.

• Fixed-term employment for 12 months.

• Opportunity to develop digital project management skills.

• Practical experience implementing healthcare technology.

• Opportunities for professional development and relevant training.

• Exposure to NHS digital systems and healthcare operations.

• Opportunity to contribute to service improvement and patient access initiatives.

• Supportive working environment within an organisation employing approximately 2,500 people.

How to Apply;

Interested and qualified candidates should:
Click here to apply online for this job

Disclaimer

Author: Simon RobertEasyInfoBlog is a multi-author blog. We have experts and professionals in various fields who share their ideas and expert knowledge to help you with your daily information needs. Thanks for reading!