Person Specification

Training and Skills

Essential

• Ongoing internal and external training to keep up to date with changes and developments
• Proven record of excellent written and verbal communication skills and interpersonal skills
• Evidence of excellent knowledge of Microsoft Office
• Able to deal with service users sensitively
• Able to work as part of a team
• Able to prioritise and manage own workload
• Excellent motivational and influencing skills
• Excellent negotiating skills
• Excellent interpersonal skills
• Strong analytical and judgment skills
• Ability to analyse and interpret information and present results in a clear and concise manner
• Excellent organisational and administration skills
• Experience providing advice/signposting to users

Desirable

• Long-term conditions training
• Welfare Rights basic training

Experience

Essential

• Experience in the use of databases
• Experience in administrative duties
• Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
• Working in a multi-disciplinary setting where influence and negotiation are required
• Knowledge and familiarity with medical terminology
• Working in a busy and demanding environment whilst delivering promptly
• Full UK Driving license and use of a vehicle

Desirable

• Minimum of 2 years of experience working with healthcare professionals and or previous experience in the NHS, social care, or relevant field
• Vulnerable adults awareness
• Experience of care of the elderly
• Understanding of current issues facing the NHS
• Knowledge of social services structures, training in continuing care criteria
• Understanding of health and social care processes
• Phlebotomy skills and experience

Personal Qualities

Essential

• Professional attitude and assertive approach
• Committed to development
• Conscientious, hardworking, and self-motivated to work with minimal supervision
• Creative and tenacious in finding solutions to difficult problems
• Ability to work with information, clinicians, social workers, and managers
• Ability to meet deadlines and work under pressure
• Ability to engage and sustain relationships with all professionals, other organisations, and service users
• Approachable and flexible
• Honest and reliable
• Enthusiastic
• Sensitive to patients’ needs
• Willingness to undergo further training or development
• Requires a flexible approach and a highly motivated post holder. The role may need to be reviewed and developed in the future in line with changing priorities
• Access to and ability to use transport, as travel between sites will be required for meetings and training
• Willingness to undergo further training and development as the job develops

Qualifications

Essential

• ECDL or equivalent
• Diploma/ HNC level or relevant experience
• NVQ Level 3 Business Administration or relevant experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 12 January 2026