Person Specification

Qualifications and Knowledge

Essential

• NVQ Level 3 or equivalent experience
• GCSE English Language and Mathematics (A-C) or equivalent
• Evidence of ongoing learning or continuing professional development
• Understanding of person-centred care and holistic, non-clinical support
• Basic understanding of the health and social care environment
• Awareness of safeguarding principles and the importance of confidentiality, data protection, and information governance

Desirable

• Health, social care or community development qualification (NVQ 4, diploma level modules)
• Training or education related to cancer, social prescribing, and or wellbeing support
• Knowledge of NHS Wales cancer policies (e.g., Quality Statement for Cancer, Cancer Delivery Plan)
• Knowledge of Macmillan Cancer Support and the role of voluntary/community organisations
• Familiarity with healthcare terminology

Experience

Essential

• Experience in a role involving direct contact with the public, patients, carers or community members
• Experience providing support related to wellbeing, social issues, practical needs or community resources
• Experience working collaboratively with primary care, community groups, voluntary sector or third sector partners
• Experience of multi-agency or multidisciplinary working
• Experience in maintaining accurate records or handling information appropriately
• Experience supporting individuals in sensitive or challenging circumstances

Desirable

• Experience working in NHS, social care or voluntary sector settings
• Experience working with people affected by cancer or long-term conditions
• Experience working with grassroots community organisations or local wellbeing initiatives
• Experience using client, case management or patient administration systems
• Experience gathering feedback, data or supporting service evaluation

Skills and Attributes

Essential

• Strong verbal and written communication skills, with the ability to communicate sensitively and professionally
• Ability to build rapport, listen actively, and demonstrate empathy
• Good organisational skills and ability to prioritise own workload
• Ability to work effectively as part of a team across organisational boundaries
• IT literacy, including email, digital systems, and accurate data entry
• Ability to recognise personal limitations and seek support
• Ability to maintain professional boundaries and work within a non-clinical role

Desirable

• Previous experience using digital record systems or community directory platforms
• Welsh Language Skills levels 1 to 5, Ability to communicate in Welsh (or willingness to learn to the required level)

Other

Essential

• Ability to travel across Cardiff and the Vale (and other areas if the service expands)
• Satisfactory Enhanced DBS clearance, including an Adults Barred List check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 22 June 2026

How to Apply;

Interested and qualified candidates should:
Click here to apply online for this job