Job Title: Healthcare Navigator
Agency: Central and North West London NHS Foundation Trust
Location: London, United Kingdom
Salary/Rate: 29,812 – 32,715 £ / Year
Job Summary
Central and North West London NHS Foundation Trust is a Top Employer Award Winner and works in partnership to provide responsive and dependable primary care, mental health, intellectual disability, and substance misuse services to the diverse and culturally rich communities we serve.
In our quest to deliver patient-focused quality care, we are looking to recruit a highly motivated, innovative, and enthusiastic Healthcare Navigator to join our forward-thinking, friendly, and expanding Health & Justice team at HMP/YOI Bronzefield, Ashford.
By joining our Prisons Health Care Team, you will not only look after the healthcare needs of our patients residing in secure environments, but who also have the opportunity to have a real impact on promoting health and well-being. Our healthcare services work to a 7-day working week model, to ensure our patients’ healthcare is managed and maintained to the highest of standards at all times.
Our motto is “Caring NOT Judging,” so by working in partnership with the criminal justice system and other agencies, we provide responsive, dependable, and high-quality primary care and mental health services to those who may have offended and those at risk of offending in the communities we serve, to improve their health status and to encourage social inclusion.
Main duties of the job
Health & Justice Services are very excited to recruit for this role. The Healthcare Navigator role itself is new to our services, and we have an opportunity to recruit a keen individual who has great initiative, transferable skills, and exceptional Healthcare knowledge within prisons to promote and deliver care and guidance to our patients.
By adhering to the Trust values, this role will provide care and support to those in the early days in custody to add significant value to their experience of the prisoner, prison staff in the initial days; reduce the risk of self-harm and suicide alongside wider impacts on families and friends.
This role will provide reassurance, guidance, and signposting to health and social care services that will contribute to minimising distress and risk for those patients in their early days in custody.
Person Specification
Education & Qualifications
Essential
- 5 GCSEs at grade C or above in Maths, English, and Science
- A-level/NVQ level 3 or equivalent
- IT skills
Desirable
- Foundation degree/level 1 diploma modules or willingness to undertake
- Health Promotion Qualifications/Certificates or willingness to undertake
Previous Experience
Essential
- Experience of working in a team
- Experience with Health and Safety practices
- Experience of working to deadlines
Desirable
- Previous experience within a secure / prison environment
Skills & Knowledge
Essential
- Fluent in written/spoken English
- Good organisation and prioritisation skills
- Good communication skills (written and oral)
Desirable
- Basic word processing and spreadsheet skills
- Experience with using SystmOne (Clinical System)
Attitudes, aptitudes & personal characteristics
Essential
- Ability to motivate self and others
- Team worker able to relate to all grades of staff
- Able to work under pressure
- Appropriate levels of confidentiality are maintained
Other
Essential
- Ability to promote anti-discriminatory and anti-racist practices
- The post holder must have the ability to understand and implement the equal opportunities policy at a level appropriate to the job.
- Ability to promote and work in line with the working model of a 7-day-a-week service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 24 May 2026
How to Apply;
Interested and qualified candidates should:
Click here to apply online for this job
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