Person Specification

Qualifications and Knowledge

Essential

• Master’s degree in a relevant professional field (e.g. IT, Computer Science), or equivalent qualification or experience.
• Knowledge gained through practical experience relevant to application operations, IT service management, or digital service delivery.
• Commitment to continuous professional development

Desirable

• FEDIP Senior Practitioner, or equivalent recognised Advanced Professional qualification.
• Professional registration, such as Registered IT Technician (RITTech).
• Theoretical and specialist knowledge, such as gained with the following: o Relevant ITIL certifications
• Knowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations.

Experience

Essential

• Significant experience in application operations or IT service management within a complex organisational environment
• Proven ability to manage and support complex IT applications, including coordinating change, incident, and release activities
• Experience of working in multidisciplinary teams to prioritise tasks, resolve complex issues, and deliver measurable service improvements.
• Experience of analysing operational and performance data to generate insights that inform service delivery and support continuous improvement.
• Familiar with applying relevant IT standards to ensure systems meet legal and regulatory requirements.
• Familiar with using incident management tools and principles to track, escalate, and resolve issues quickly.
• Proficient in managing services to meet quality, security, and performance standards.
• Proficient in managing business, data and cyber security risks ensure reliable, secure, and compliant service delivery
• Experience of leading inclusive meetings where everyone can contribute and decisions are recorded.
• Experience of coaching others by adapting guidance to support different learning needs and levels of independence.

Desirable

• Familiar with working in a DevOps environment, enhancing collaboration between development and operations to support continuous delivery.
• Experience of using AI tools to support routine tasks, improve accuracy, and inform decision-making.
• Experience of applying Agile methods to plan, coordinate, and deliver IT or operational tasks.

Skills and Attributes

Essential

• Supervisory skills to set clear expectations and achievable deadlines and offer regular support to others.
• Technical agility to quickly learn new technologies, stay updated on trends, and understand their commercial use.
• Conceptual thinking to make sense of complex or unclear problems by spotting patterns, developing insights, and trying ideas.
• Planning and organisation skills to allocate resources effectively, adapt plans as needed, anticipate risks, and set clear timelines.
• Decision-making skills to make timely, informed decisions by balancing priorities and risks, considering long-term impact and working with others to ensure inclusive outcomes.
• Collaboration skills to build shared understanding across teams and disciplines, respecting differing constraints and goals to drive effective teamwork.
• Effective communication skills–verbal, written, or assistive–to share information clearly and respectfully across diverse audiences.

Desirable

• Welsh language skills are desirable, at level 1 or above, in understanding, speaking, reading and writing in Welsh.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).