Job description

Job responsibilities

This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.

General Duties of all post holders

• To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff.
• To be familiar with and comply with all Trust and departmental policies, procedures, protocols, and guidelines.
• To be aware of and work towards the Trust’s strategic goals.

Standards of Business Conduct

• The post holder will be required to comply with the organisation’s standing order and standing financial instructions and at all times, deal honestly with the organisation, colleagues, and all those who have dealings with the organisation, including patients, relatives, and suppliers.
• The post holder must ensure that their behaviour and interests inside and outside work do not conflict with their Trust position, duties, and/or responsibilities.
• The post holder must comply with and support the development of the performance standards within the service/department to ensure the service is responsive to and meets the needs of its customers.
• The post holder will be required to develop and maintain good working relationships with all patients, service users, staff, contractors, and, where appropriate, members of the public.
• The Trust aims to maintain the goodwill and confidence of its own staff, patients, service users, NHS contractors, and the general public. To assist in achieving this objective, it is essential that at all times, the post holder carries out their duties in a courteous, sympathetic, and professional manner.
• All post holders who are members of a professional body must comply with standards of professional practice/conduct. It is the post holder’s responsibility to ensure they are both familiar with and adhere to the requirements and maintain their professional membership to the relevant body.

Person Specification

Education / Qualifications

Essential

• Good standard of general education, including good numeracy and literacy skills
• NVQ 3 or equivalent
• Commitment to undertake Continuing Personal Development

Desirable

• Evidence of recent further development/training.

Experience

Essential

• Experience of undertaking a supportive role
• Experience of working with individuals with mental health needs
• Experience of working with individuals in distress

Desirable

• Experience of lone working

Knowledge

Essential

• Understanding of mental health issues and how these impact on individuals.
• Understanding of confidentiality and data protection issues.
• Knowledge of physical health observations.

Desirable

• Awareness of local services
• Knowledge of benefits/employment systems.
• An understanding of the mental health system

Skills and Abilities

Essential

• Ability to listen effectively
• Good written and verbal communication skills
• Ability to empathise with service users
• Ability to implement care plans for individuals with the support of others as appropriate.
• Ability to create innovative solutions to help empower service users
• Ability to work unsupervised in a range of settings
• Ability to form positive therapeutic relationships with service users and carers.
• Willingness to make a positive contribution to improving the quality of life for people with mental health problems.
• Ability to acknowledge diversity and promote anti-discriminatory practice / equal opportunities.
• Ability to provide practical support with daily living activities
• An ability to act calmly in emergencies and to respond professionally to stressful and challenging behaviour
• IT Skills
• Ability to work flexibly and to prioritise workload
• Ability to work as part of a team

Desirable

• Willingness to engage with or have undertaken Venepuncture and physical health checks training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Pennine Care NHS FT

Address

Pennine Care NHS Trust

Trust Headquarters, 225 Old Street

Greater Manchester

OL6 7SR