Job Title: Graduate Customer Support Specialist
Agency: GradBay
Location: United Kingdom
Salary/Rate: Not Specified

Apply now for the Graduate Customer Support Specialist UK role at a global fintech leader. Ideal for German & English speakers passionate about finance and technology. Visa sponsorship is available for eligible candidates. Start your fintech career in 2026 with full training and long-term growth opportunities.

Looking for a Graduate Customer Support Specialist role in the UK with visa sponsorship options? This high-growth opportunity is ideal for graduates passionate about finance, technology, customer support, and global financial markets.

About the job: Graduate Customer Support Specialist UK

The Company

Join a world leader in financial data and technology that helps the people and organisations that keep global markets running. Through cutting-edge software and hardware solutions used in capital markets, asset management, and financial services, the company gives decision-makers access to rapid, safe, and real-time information.

This is a truly global company that values working together, curiosity, diversity, and learning.

The Job: Graduate Customer Support Specialist UK

If you love finance and technology and enjoy helping people solve difficulties in stressful situations, this job is a great way to get a head start on a lucrative career.

Important Factors

Candidates must meet the following requirements:

• Have graduated or are about to graduate within the last two years
• Speak both German and English well
• Have the right to work (or be able to work under New Entrant sponsorship)
• Be interested in fintech and the financial markets
• Show that you can communicate well with customers
• Be eligible to start after January 2026

Role Responsibilities: Graduate Customer Support Specialist UK

You will:

• Help financial clients directly (via phone and IM)

• Fix software and hardware problems quickly and accurately

• Help with setting up, installing, and onboarding users

• Learn about different asset types and how the market works in general

• Make sure data is safe and limit user access

• Teach clients how to use the product and help them get the most out of it

You’ll be part of a bilingual team that helps users all across the world, including senior executives.

Training and Career Growth

All graduates go through an 8-week organised training program that covers:

• Basics of the financial market

• Tools for users and how the product works

• Skills for talking to clients

• Help with technical problems and workflow

From there, you will grow through:

• Mentoring and coaching on the job

• Working with big clients and real-life cases

• Possibilities to go up into careers in Analytics, Sales, Data, Compliance, Engineering, or Advanced IT

This curriculum will help you move higher in a world-class company over time.

Requirements and Eligibility: Graduate Customer Support Specialist UK

You need to have:

• A bachelor’s degree in any field or a similar amount of work experience

• Being able to speak and write both German and English fluently

• A strong interest in technology and/or financial markets

• A way of thinking that helps you solve problems and stay calm under pressure

• Great communication skills and experience, or the ability to work in customer service

• The ability to swiftly learn new systems and remember complicated knowledge

• Available full-time starting in early 2026

• Willingness to work certain weekends or bank holidays (with time off in lieu)

Sponsorship for a visa:

Available under the UK Skilled Worker New Entrant criteria (but only after a review of each case).

Desirable

• Experience working with customers in any field before

• Knowledge of system connections, data privacy, and security

• A team player who is reliable and has good organising skills

Advantages

• Annual evaluation of competitive salary

• Full benefits package that includes health care and a pension

• Bonuses are dependent on how well you do and how much you provide

• Long-term growth and moving around within the company

• A culture that includes everyone and a global network of coworkers

How to Apply;

Interested and qualified candidates should:
Click here to apply online for this job

Disclaimer

Author: Simon RobertEasyInfoBlog is a multi-author blog. We have experts and professionals in various fields who share their ideas and expert knowledge to help you with your daily information needs. Thanks for reading!