Job summary

The Crisis Resolution and Home Treatment team is the ‘front-door’ to acute services, providing triage, assessment, intensive support, and alternative to admission hand in hand with support of families and other third-party providers.

The team also works with service users already in hospital to ensure that they can be supported at home at the earliest opportunity to support their recovery.

We are currently seeking an enthusiastic and motivated Clinical Team Administrator with a can do attitude to join our dedicated team.

We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service. This will be a great opportunity for the right candidate to learn new skills and gain experience in a fast paced role.

This role will require a confident, level-headed individual who has experience of supporting a busy team, is able to respond to changing priorities and delivering accurate work within tight deadlines. You should have a good understanding of confidentiality and data protection.

Main duties of the job

The ideal candidate will have strong communication skills, the ability to prioritise and spin lots of plates at once, as well as demonstrable administrative experience.

You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as Lorenzo would be an advantage, however training would be given in respect to any training needs.

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.

You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?The people here are warm and welcoming, you’ll never be far from the beautiful coastline and Country villages. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.