Job Title: Advanced Services Manager
Employer: Pure Storage
Job Type: Remote
Location: United Kingdom
Salary/Rate: Not Specified
UK Visa Sponsorship: Available

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Overview

• Lead and manage a regional team of architects delivering advanced data management and storage solutions to enterprise customers.

• Work closely with Sales, Customer Experience, Product Management and Engineering teams to develop scalable solutions that meet customer needs.

• Drive service delivery quality, customer satisfaction, team development and regional business growth.

Responsibilities

• Recruit, lead, mentor and develop architecture teams across EMEA and LATAM.

• Design scalable and resilient data management solutions aligned with customer business goals.

• Collaborate with customers and internal teams on technical solutions and service delivery.

• Support pre-sales activities and present Advanced Services capabilities to prospective customers.

• Oversee technical architecture delivery across assigned accounts and projects.

• Conduct employee performance reviews and provide regular coaching and feedback.

• Lead strategic initiatives across Advanced Services and Customer Experience.

• Manage customer escalations and resolve customer satisfaction issues.

• Build relationships with regional leaders, partners and key stakeholders.

• Provide regional market feedback to support service portfolio improvements.

Requirements

• 6–10 years of relevant professional experience.

• Strong leadership experience in Advanced Services and technical architecture.

• Proven success building and managing high-performing, multi-country teams.

• Experience leading Professional Services or Advanced Services architecture and delivery teams.

• Knowledge of data storage, data management, protection, migration, analytics, AI/ML and business applications.

• Familiarity with Kubernetes, Portworx and multicloud environments.

• Strong business acumen and understanding of services sales processes.

• Ability to build relationships across diverse cultures and international markets.

• Excellent communication, collaboration, negotiation and influencing skills.

• Ability to resolve complex workflow problems and handle difficult conversations.

• Willingness to travel up to 40% across EMEA and LATAM.

Benefits

• Flexible time off.

• Wellness resources.

• Company-sponsored team events.

• Professional growth and development support.

• Employee Resource Groups.

• Accommodation support during the recruitment process.

How to Apply;

Interested and qualified candidates should:
Click here to apply online for this job

Disclaimer

Author: Simon RobertEasyInfoBlog is a multi-author blog. We have experts and professionals in various fields who share their ideas and expert knowledge to help you with your daily information needs. Thanks for reading!