Person Specification

Education, Training, and Qualifications

Essential

• NVQ level 3 or equivalent qualification
• Experience of working within a team environment and providing administrative support to the team
• Knowledge and understanding of long-term conditions
• Experience of providing advice/signposting patients/relatives,/ Carers
• Understanding of social care processes

Desirable

• Good general education background
• Experience of working in a care environment

Previous Experience

Essential

• Experience of working in a care environment
• Ability to work autonomously
• Working in a patient/customer-facing role
• Dealing with challenging situations

Skills and Abilities

Essential

• Ability to form effective working relationships with patients and colleagues
• Ability to demonstrate good literacy and numeracy skills
• Good verbal communication skills (telephone and face-to-face)
• Basic computer and IT skills
• Ability to work on one’s own initiative

Knowledge

Essential

• Demonstrate an understanding of the TeleHealth specialty
• Demonstrate an understanding of caring for people with enduring mental and physical health needs.
• Awareness of health & safety issues within the work environment
• Understanding of the need to keep and maintain accurate records
• Understanding of equal opportunities
• Understanding of the importance of patient confidentiality and the consequences of breaking this

Communication Skills

Essential

• Excellent interpersonal skills
• Excellent verbal and written communication skills
• Ability to communicate with patients and carers in a sensitive manner

Analytical and planning skills

Essential

• Ability to analyse and interpret information and present in a clear and concise manner
• Self-motivated and able to prioritise and manage own workload

Physical Skills

Essential

• Computer skills with experience in Microsoft tools/apps (email/Word/Teams, etc.)
• Experience of working as part of a team

Other requirements relevant to the role

Essential

• Possess a positive attitude toward people
• Enthusiastic for continuous learning
• Commitment to working flexibly and as part of the multi-disciplinary team and be able to work under stressful circumstances

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information, visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).