Job Title: HPB Cancer Support Worker
Agency: Liverpool University Hospitals NHS Foundation Trust
Location: Liverpool, Merseyside, United Kingdom
Salary/Rate: 27,485 – 30,162 £ / Year
Job Summary
This is an exciting opportunity for a motivated and experienced Band 4 Cancer Support Worker to be involved as a key member of the Hepatobiliary Cancer Team in a new approach to coordinating the care and multi-disciplinary management of HPB Cancer patients.
The post holder will be an integral part of the Team, assisting, supporting, and coordinating the pathway for patients. A large part of the role is providing administrative and coordination support to patients, families, consultants, nurse specialists, and other staff involved in the pathway. The successful applicant will ensure the efficient channelling and close coordination of the patient follow-up pathway.
The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative, and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. The post holder will have excellent communication skills and be willing to undertake ongoing training and development. In addition, the post holder will be able to signpost patients and carers to the relevant sources of support and information appropriate to their needs.
Main duties of the job
You will be skilled in assessing and meeting individual patient information needs, whilst facilitating access for all patients to the Holistic Needs Assessment and Care Plan, being sensitive to assessing requirements for e.g., benefits advice, family support, and advocacy support.
You will facilitate the organisation of, and contribute to, project steering group meetings. You will support data collection and record keeping, including patient experience metrics for audit purposes and to facilitate project evaluation.
Applicants should possess excellent literacy, communication, IT, and organisational skills and should be prepared to work within a flexible working environment. Previous experience working clinically with patients with cancer or other types of chronic life-changing conditions is essential.
The role will report directly to the Hepatobiliary Cancer Clinical Nurse Specialists
Person Specification
Other
Essential
- Must be prepared to work across different hospital sites.
Qualifications
Essential
- Diploma-level qualification or equivalent in the relevant field/discipline
- GCSE English and Mathematics or equivalent
- ECDL or equivalent experience
Desirable
- Evidence of continued role development
- Willing to undertake Macmillan learning and development courses.
- Basic counselling
- NVQ in Care or similar
Experience
Essential
- Relevant Health or Social Care experience
- Experience of coaching/teaching patients and carers
Desirable
- Experience in coordinating a patient workload.
- Previous medical secretarial experience
- Awareness of Improving Outcomes: A Strategy for Cancer and Other National Cancer Policies
Knowledge
Essential
- Efficient in the use of Microsoft Word for Windows, Excel, PowerPoint, Outlook, and the internet
- Advanced knowledge of medical terminology
- Understanding of person-centred care
Desirable
- Awareness of Improving Outcomes: A Strategy for Cancer and Other National Cancer Policies
- Knowledge of relevant cancer treatments, interventions, and terminology
- Understanding of Cancer Support and its role across the UK
Skills
Essential
- Able to use own initiative and work without supervision
- Able to prioritise work and the work of others.
- Possess excellent communication skills
- Effective organisational skills
- Ability to communicate both verbally and non-verbally daily with people at all levels.
- Good observation skills
- Practical problem-solving skills
- Ability to work flexibly dependant on the needs of the service
- Tactful and diplomatic with the ability to ask sensitively about information needs
- Ability to retrieve information from a wide range of sources and in different formats
Desirable
- Able to use own initiative and work without supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 04 March 2026
How to Apply;
Interested and qualified candidates should:
Click here to apply online for this job
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