Person Specification

Knowledge and Qualifications

Essential

• Educated to GCSE level or equivalent, including Grade C or higher in English
• NVQ Level 3 in Healthcare, Customer Care, or Business Admin, or equivalent experience

Experience

Essential

• Previous NHS or healthcare experience
• Extensive experience working with people and teams in a multicultural, ethnically diverse environment
• Extensive experience working in a patient-oriented environment, dealing with to face and over the phone. queries both face
• Previous demonstrable admin & clerical experience, proven experience of working in an office environment

Desirable

• Previous experience of leading a small team

Skills and Abilities

Essential

• Demonstrates understanding of own role within the team
• Willing to produce a personal development plan with the manager
• Willing to develop self & undertake in-house training
• Ability to work as part of a team
• Demonstrate a patient-centred approach
• Ability to interact effectively with all staff
• Able to identify risk issues in the immediate working environment and correct where possible or report to the line manager
• Able to carry out administrative and clerical duties appropriate to the role
• Demonstrates understanding of the importance of maintaining privacy and dignity
• Competent with software programmes, including Microsoft Word, Outlook, and Excel
• Experience of working with hospital databases
• Flexible approach to shift patterns (shift work including evenings and weekends)
• Able to prioritise own workload
• Ability to work accurately and methodically

Desirable

• Demonstrate a sound understanding of what constitutes a high-quality service

Communication

Essential

• Able to communicate accurately & effectively verbally, and in writing
• The ability to pass on messages with clarity to a wide range of people
• To have a polite and efficient telephone manner
• The ability to receive and deal effectively with confidential and sensitive information.
• Able to work under own initiative within boundaries of role
• Demonstrates evidence of willingness to learn & to attend mandatory training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 14 April 2026