You must be, or about to be, a technician with NVQ3 level training. Applications are welcome from all sectors of pharmacy practice, including community, primary care, industry, and academia; however, hospital experience is desirable. All eligible candidates will be offered the ACPT course. This is a full-time post and is not subject to NHS AFC terms and conditions. Informal enquiries about the post are very welcome.

Main duties of the job

Engender a “customer first” culture across the organisation, ensuring high standards of professional customer service are delivered at all times within the pharmacy. Ensure that strong relationships are built with our customers in order to understand their needs to deliver customer satisfaction.

To liaise with other healthcare professionals to assist in the continuity of patient care across primary and secondary sectors. Support the Pharmacist to conduct regular customer and stakeholder surveys to measure satisfaction. Work with the Pharmacist on implementing customer service improvement plans in conjunction with the pharmacy team.

To assist in dealing with customer complaints promptly and efficiently in line with the company’s complaints procedure. To provide advice on leading a healthy lifestyle. To work under the supervision of a pharmacist and respond to symptoms described by customers and recommend suitable products, and provide advice on their correct use, including the sale of over-the-counter (OTC) and pharmacy-only medicines.

To deliver a high-quality and comprehensive medicines counselling service to patients on all aspects of their pharmaceutical care, including specialist and unlicensed drugs. To overcome communication barriers through the use of interpreters or other forms of communication.