Job Title: Enhanced Care Support Worker
Agency: East Lancashire Hospitals NHS Trust
Location: Royal Blackburn Hospital, Haslingden Road, Blackburn, BB2 3HH
Salary/Rate: £24,937 to £26,598 a year per annum
The closing date is 08 April 2026
Job summary
The post holder will work as an integrated member of the multi-disciplinary team (MDT), working to support patients who present with complex and challenging enhanced care needs. The postholder will be required to use their initiative when working on the wards to implement person-centered plans of care and is expected to report any clinical progress or change to the Nurse in Charge. The post holder will carry out assigned tasks involving direct/indirect service user care and support service users under the supervision of an RN.
Main duties of the job
- Providing 1:1 care
- Supporting all aspects of Daily Living
- Provide appropriate activities to engage the patient
- To use knowledge to identify patients’ unmet needs.
- Have the ability to utilise de-escalation techniques in challenging scenarios as required
- May require the use of restraint in extreme circumstances
About us
Established in 2003, East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high-quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen. Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high-quality services and treat over 700,000 patients a year, from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.
Job description
Job responsibilities
Provide reassurance and support to patients and carers/family Enable patients to participate in recreation and leisure activities Support/enable patients to maintain their personal hygiene and appearance Support/enable patients to eat, drink and maintain personal care Support/enable patients to achieve physical comfort Support/enable patients to manage their domestic and personal resources Make written records under the supervision of an RN Recognise and respond appropriately to urgent and emergency situations Provide escort for therapeutic leave for service users May be requested to move to another ward within the Trust Give verbal reports on patients care, needs and daily outcomes Contribute to the support of patients during programmes of care/rehabilitation Provide 1:1 support for patients to maintain safetyCommunication and Relationship Skills Support individuals equality, diversity and rights Ensure a friendly and helpful attitude to patients, visitors and colleagues, at all times. Enable patients to maintain contacts in the community.
Maintain effective working relationships with the multidisciplinary team. Interviewer information pack. Provide verbal feedback to colleagues regarding patient presentation during, for example, handover. To attend and participate in handovers Interacting with patients which may involve providing information and using skills to overcome barriers in an empathetic andreassuring mannerAnalytical and Judgmental Skills Monitor patient health and well-being and report any changes to the Nurse in Charge/Team LeaderPlanning and Organisational Skills Work as part of a multi-disciplinary team in planning Undertake Safety and Security (SAS) duties if trained to do so.
Physical Skills Can undertake de-escalation techniquesResponsibilities for Policy and Service Development To work within Trust and local policies and proceduresResponsibilities for Finance Handle patients cash and property in line with the Trusts Standing Financial InstructionsResponsibilities for HRInterviewer information pack May support student nurses and learners on the ward May participate in the internal induction and demonstration of own duties to new staffResponsibility for Information Resources With support/guidance from the registered nurse can update patient recordsResearch and Development Participate in internal auditsFreedom to Act Works semi-autonomously during escort duties, ability to work with a minimum of direct supervision. The range of duties and responsibilities outlined above is indicative only and is intended to give a broad idea of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the training requirements of the post holder.
Person Specification
Education
Essential
- Can demonstrate the skills and knowledge gained through a minimum of 6 months’ work / experience (paid/unpaid) in a care setting
Desirable
- Currently hold a NVQ Level II or Higher in Health and Social Care or QCF Diploma in Health and Social Care.
Knowledge
Essential
- Demonstrates an understanding of the issues surrounding enhanced care, cognitive impairment and person centred care and recovery
- Understands their duties and responsibilities under the Data Protection Act with regard to patient confidentiality.
Desirable
- Can demonstrate basic IT skills
Experience
Essential
- Wider experience and diversity of care settings to ensure a variety of patient needs can be met
Desirable
- Experience of updating electronic records
- Up to date or working knowledge of de-escalation techniques
Skills and Abilities
Essential
- Can demonstrate a clear commitment to the Trust values
- Can communicate effectively with a wide range of people, which includes patients, carers, nurses, Occupational therapists, Managers, doctors, external consultants (e.g. CQC, Audit).
- Has basic IT/keyboard skills
Work related circumstances
Essential
- Ability to work flexibly as service requires including reasonable moves within the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East Lancashire Hospitals NHS Trust
Address
Royal Blackburn Hospital
Haslingden Road
Blackburn
BB2 3HH
How to Apply;
Interested and qualified candidates should:
Click here to apply online for this job
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